BT plans growth with new showcase, cloud services
British Telecommunications has opened a customer showcase in Sydney in an effort to woo more enterprises to its new cloud infrastructure and services portfolio as the company celebrates 25 years in...
View ArticleDimension Data opens global service centre in Sydney
NSW Deputy Premier, Andrew Stoner, opened Dimension Data's latest global service centre in Macquarie Park.
View ArticleAustralian contact centre apps demand to rise: Frost & Sullivan
The contact centre application market in Australia is tipped to climb due to demand for call monitoring and workforce management offerings according to analyst firm, Frost & Sullivan.
View ArticleDatacom sells Asian contact centre business for $A20 million
Datacom Group will net $A20 million from the sale of its contact centre operations in Kuala Lumpur, Malaysia and Manila, Philippines.
View ArticleBT lands unified communications deals with HBF, Western Power
British Telecom (BT) announced two contact centre contracts with large companies in Western Australia.
View ArticleWestpac renews Optus mobile contract
Westpac has signed a new five-year deal with Optus, with the telco to continue managing 13,000 mobile devices for the bank.
View ArticleDimension Data opens global service centre in Sydney
NSW Deputy Premier, Andrew Stoner, opened Dimension Data's latest global service centre in Macquarie Park.
View ArticleThe contact centre goes social
Enterprise social media is maturing. Initiatives such as content delivery and contextual marketing are becoming common practice in the market.
View ArticleTransforming the customer experience with chatbots
It is shaping up to be the year of the chatbot. From Jarvis, Mark Zuckerberg’s Iron Man-inspired assistant, to Microsoft’s rather unfortunate Tay experience, chatbots have been making the news this...
View ArticleBT plans growth with new showcase, cloud services
British Telecommunications has opened a customer showcase in Sydney in an effort to woo more enterprises to its new cloud infrastructure and services portfolio as the company celebrates 25 years in...
View ArticleDimension Data opens global service centre in Sydney
NSW Deputy Premier, Andrew Stoner, opened Dimension Data's latest global service centre in Macquarie Park.
View ArticleAustralian contact centre apps demand to rise: Frost & Sullivan
The contact centre application market in Australia is tipped to climb due to demand for call monitoring and workforce management offerings according to analyst firm, Frost & Sullivan.
View ArticleDatacom sells Asian contact centre business for $A20 million
Datacom Group will net $A20 million from the sale of its contact centre operations in Kuala Lumpur, Malaysia and Manila, Philippines.
View ArticleBT lands unified communications deals with HBF, Western Power
British Telecom (BT) announced two contact centre contracts with large companies in Western Australia.
View ArticleWestpac renews Optus mobile contract
Westpac has signed a new five-year deal with Optus, with the telco to continue managing 13,000 mobile devices for the bank.
View ArticleThe contact centre goes social
Enterprise social media is maturing. Initiatives such as content delivery and contextual marketing are becoming common practice in the market.
View ArticleTransforming the customer experience with chatbots
It is shaping up to be the year of the chatbot. From Jarvis, Mark Zuckerberg’s Iron Man-inspired assistant, to Microsoft’s rather unfortunate Tay experience, chatbots have been making the news this...
View ArticleOptus wins $75m Flight Centre contract
Over the next 12 months Optus will migrate travel chain Flight Centre to the telco’s contact centre as a service (CCaaS) platform, as part of a $75 million contract announced today.
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